Terms and Conditions

Bell Communications Essex Ltd.

The Acorns, Turpins Lane, Kirby Cross, Frinton on Sea, CO13 0PB


1. Definitions

1.1. “We” and “Us” means Bell Communications Essex Ltd of
The Acorns, Turpins Lane, Kirby Cross, Frinton on Sea, CO13 0PB


1.2. “You” means the person (which includes a company or other business) contracting to obtain

goods, software licences or services from Us

1.3. Where “You” means more than one person, each one of You is responsible, individually, for

each of the obligations of all of You under this agreement, and may include any other company

within the same group of companies as You or your subsidiaries or parent companies.

1.4. “This Agreement” means (in reverse order of precedence):

1.4.1. these terms and conditions;

1.4.2. any other terms and conditions referred to in this agreement;

1.4.3. any other documents explicitly referred to in the quotation;

1.4.4. the quotation; and

1.4.5. any written amendments to The Agreement agreed between You and Us.

1.4.6. The Standard Terms and Conditions for the supply of Hardware Maintenance

1.5. “Staff” includes employees and sub-contractors.

1.6. “Goods” includes voice, data & optic cables, plus any related hardware, software, firmware,

components, spares, trunking, etc.

1.7. In this agreement “Services” includes consultancy, maintenance & support services.

1.8. Our Normal Hours of Work are 9am to 5pm, Monday to Friday, and excluding public and bank


1.9. “Written Form” includes in by handwriting or typed hard copy, or electronically or digitally

recorded, for example by e-mail, or by fax, or from our web-site if it provides this facility at the


1.10. In this agreement, “E & O E” denotes Errors & Omissions Excluded”

2. The Agreement

2.1 We agree to supply You with the Goods and Services (as appropriate) set out in the quotation for

the price set out on the quotation and subject to any terms set out in it, in this agreement and in the

other documents referred to in this agreement (as appropriate).

2.2 The Agreement is the whole of the terms and conditions governing the agreement between us.

2.3 Where there is any conflict between different parts of The Agreement, the item having the higher

order of precedence referred to in clause 1.4 above shall prevail.

2.4 You confirm that You have told Us everything You know or suspect which may make the Goods

or Services significantly more difficult for Us to make or carry out.

2.5 You confirm that You have checked the specifications set out in and attached to the quotation and

that they are correct.

2.6 We cannot be held responsible for any statements that We have not confirmed in writing. If the

quotation contains that statement, or explicitly refers to the document containing it, then it becomes

part of the contract and We will accept responsibility for it (subject to these terms and conditions).

3. Definitions

3.1. Any rule of interpretation that is contrary to common sense does not apply to The Agreement.

Any part of The Agreement which is in italics (like this) is not part of it, but is simply a comment.

3.2. Paragraph headings are not intended to be a part of The Agreement.

4. Quotations

4.1. A quotation is an indication that we may be willing to supply Goods and/or Services at a

particular price.

4.2. No quotation is valid after 30 days of its issue.

4.3. No price specified in the quotation or elsewhere includes VAT or any successor tax or other

applicable taxes or duties unless specifically stated.

4.4. Unless stated, prices quoted do not include any costs for the provision of lifting or access



5. Amendments to Specifications, Hours or Work and Cancellation

5.1. We may alter the specifications of Goods or Services from time to time so long as the alteration

does not make the Goods or Services inferior. If You ask Us to alter the specification after your

order has been placed with Us, we may consider doing so (at our discretion).

5.2. If after placing an order, You require Us to work out of our normal hours as stated in clause 1.8

above, without having previously requested Us to do so, We may consider doing so (at our


5.3. In the case of either clause 5.1 or 5.2 above, You are warned that this may entail an increase in

the price. A variation to the specification (including the price) is only valid where agreed by us in

written form.

5.4. If, after You have placed an order, You wish to cancel it, We may consider doing so (at our

discretion) but if We agree, this may be subject to You paying Us our anticipated loss on

cancellation (including loss of reasonable profit).

6. Rights of others and Permissions

6.1. If We have agreed that We are to do anything under The Agreement on your instructions, and as

a result We are in breach of any rights of anyone else (or anyone else threatens Us with

proceedings for breach of their rights) You agree to indemnify Us against any loss We may

suffer, including legal costs, in defending or resisting the proceedings or claim, or settling the

proceedings or claim on legal advice. Your obligations under this clause will remain upon

completion of The Agreement whatever the reason for termination for a period of 6 years.

6.2. If You come across any circumstances which may lead to a claim under clause 6.1 above, You

agree to tell Us about them as soon as possible.

6.3. If, as a result of such a claim or threat, We decide that it is no longer commercially sensible to

proceed with The Agreement, we may cancel The Agreement in accordance with clause 10


6.4. We will use reasonable commercial effort to ensure that nothing We do under The Agreement

will infringe the rights of others. If We do anything under The Agreement which results in an

actual or threatened infringement of the rights of anyone else (provided that it was something

which was not performed at your explicit direction or with your specific consent) (“a claim”) We

may at our option:

6.4.1. obtain a licence or settlement of the claim (at no cost to You);

6.4.2. perform our obligation in a different way to avoid the claim;

6.4.3. cancel The Agreement under clause 10 below.

7. Intellectual Property and Copyright

7.1. You acknowledge that material of any nature which We provide You with, either under The

Agreement or otherwise (for example, other pre-contractual material, such as our design

schematics), in any form whatsoever (either written, hard copy or electronically recorded) may

contain intellectual property which is either our property or licensed to Us (including copyright,

trade marks, registered and unregistered designs and patents). Nothing in The Agreement is


7.1.1. either as a licence for You to use such intellectual property

7.1.2. or as a transfer of such intellectual property, unless explicitly stated in writing.

7.2 You acknowledge that material of any nature which We provide You with, either under The

Agreement or otherwise (for example, pre-contractual material, such as our design schematics),

will unless already covered by 7.1 above, be our copyright, and You are therefore not permitted

to copy, convert or transmit the contents in any form whatsoever (either written, hard copy or

electronically recorded) for any other purpose save solely in connection with our provision of our

Goods and Services.

8. Sub Contracting

8.1. We may sub-contract any of the services We have agreed to provide under this contract at our


8.2. Where We have sub-contracted any services to a third party specified by You, we shall not be

liable for any non-performance of that third party’s obligations, and for the purposes of The

Agreement, any delay or hindrance caused by or attributable to that third party shall be

considered to have been caused by You.

9. Third Party Recommendations


9.1. As part of carrying out our obligations under The Agreement We may recommend or suggest

that a third party or parties carry out other work, or supplies Goods or Services, if in our

judgment, the third party in question is competent to carry out this other work, and if it is in your

interest for Us to do so. By making this recommendation or suggestion, We do not guarantee

that work or those Goods, or Services in any way, and We expect You to exercise due care in

deciding whether to employ any third parties so introduced by Us. In doing so, You agree to

contract directly with the third parties introduced by Us for the supply of their goods or services.

10. Unusual or Unforeseen Circumstances & Force Majeure

If circumstances arise largely beyond our reasonable control so that the consequences could not

have been avoided through the exercise of all due care:

10.1. which make it no longer commercially sensible for Us to continue to fulfil your order, We may

reschedule completion of your order, or change the contents and nature of the order, subject

to prior agreement with you. Failure to reach agreement with You may result in our decision to

cancel your order.

10.2. If We decide to cancel it :

10.2.1. We shall give You notice, and We shall not be responsible for any loss to You which

arises because of that decision (although any other rights which You may have arising

before We made that decision will still stand); and

10.2.2. You will pay Us a reasonable sum in relation to the proportion of your order which We

have fulfilled.

10.3. Without prejudice to any other condition in this document, the following shall be regarded as a

non exhaustive list of causes where clauses 10.1 and 10.2 may apply :

10.3.1. Act of God, explosion, flood, fire or accident

10.3.2. strikes, lock-outs or other trade union disputes or industrial actions

10.3.3. acts or threats of war, terrorism, sabotage or other civil disturbance

10.3.4. Insolvency

11. Consequential Loss and Our Liability

11.1. Unless explicitly stated, we do not accept liability for consequential loss of any kind, be it

extra cost of working, interruption to business, financial or economic cost, loss of profit, loss

of revenue, damages, compensation to any third party or any other kind of consequential

loss that may arise in respect of The Agreement. OUR QUOTATIONS ARE PRICED ON






11.2. If we have not accepted a different level of liability our entire liability under this contract shall

be limited to the value of the goods or services provided under it (or, in the case of a breach

of any of the terms referred to in clause 16 below, the appropriate level of liability contained

within those terms).

11.3. Nothing at all in The Agreement is designed or intended to reduce or restrict our liability for

the death of or personal injury to anyone caused by our negligence or the negligence of

anyone for whom we are responsible (which may include, for example, our employees, subcontractors
or agents).

11.4. Nothing in The Agreement excludes liability for fraudulent misrepresentation.

12. Payment of Price & Retention of Title

12.1. You must pay Us the price specified in The Agreement, including any VAT which may apply

in accordance with the terms and on the dates contained in it.

12.2. Where time charges have been estimated in The Agreement the price payable shall be that

on the invoice.

12.3. If You fail to pay the whole or part of any sum You owe to Us (whether because of The

Agreement or not) by the time it comes due for payment, all sums which You owe Us

(whether under The Agreement or not) will become due for payment immediately, and We

may issue court proceedings against You to recover them without giving You any further


FEES are as follows:

From day 31 of none payment, a daily fee of £25 will apply. until day 60 is reached, then the outstanding amount due, plus the fees and 8% interest of the total due including fees will be passed onto a debt collection service.

12.4. You must pay Us the whole of the amount due, and may not set off or deduct anything from

this amount without our written permission.


12.5. Any sums which remain unpaid after they became due may be subject to interest at, The

Late Payment of Commercial Debts (Interest) Act 1998 rate currently in force compounded

monthly, both before and after judgment.

12.6. We may assign the benefit of any debt owed to Us by You to any third party at any time.

12.7. All Goods supplied shall remain our property until all Goods and Services supplied to You

are paid for in full, at which point title to the same shall pass to You.

12.8. While any Payment for Goods and Services remains outstanding You are to ensure that any

Goods supplied to You under The Agreement remain segregated from your Property and are

clearly identified as belonging to Us.

13. Guideline Definitions of Payment Terms
13.1. No terms specified : payment is due in full on acceptance of your order by Us;

13.2. If a deposit is specified in our quotation, payment of said deposit is due with your order;

13.3. “14 days” : payment is due by the 14th day after the date of our invoice unless stated i.e.30days, payment is due by the 30h day after the date of our invoice

13.4. “On installation” : payment is due in full immediately upon the work being completed to the

extent that it is reasonably possible to use it for normal contemplated use, save only for any

minor snagging items (which will usually be dealt with under the terms of our warranty).

13.5. “lease”: means that :

13.5.1. (in the case of any software) the licence may be a periodic licence and periodic fees

are payable under the provisions of the licence agreement.

13.5.2. in the case of any other goods, title does not pass to You (unless explicitly stated in,

and subject to the terms of, The Agreement);

13.6. If We have undercharged You the VAT that should have been due on an order, You agree to

pay us the outstanding VAT immediately. If We have overcharged You VAT, We shall

refund You the amount that You have overpaid.

13.7. Where payment is concerned, time is of the essence.

14. Time for Performance
14.1. Whenever we agree to do anything by or on a particular time, We will try to do it on or by that

time, but We shall not be liable for late performance;

14.1.1. if late performance is reasonably beyond our control (it is due, for example, to the
failure of our own suppliers to perform); or

14.1.2. if You have given Us insufficient notice to allow Us to perform the service ordered.

15. Warranty

15.1. We will accept liability for defective products that We supply as part of any installation only to

the extent that We are entitled to make a claim under the manufacturers Dead on Arrival,

warranty or other defective goods terms.

15.2. Such warranty shall be limited to 12 months or the manufacturer’s warranty period,

whichever is the lower.

15.3. In the event that a defective item is subject to warranty and cannot be repaired, or has been

superseded, We agree to supply and install a new replacement to similar value and

performance characteristics at no charge to You.

15.4. We shall be under no liability under the above warranty if our payment terms have not been

adhered to.

15.5. All warranty entitlement shall be forfeited in the event of fair wear and tear, or failure to

operate according to our recommendations, or deployment under abnormal conditions

outside the manufacturer’s specification, or in the event of misuse, damage or unauthorised

modification by You, or by anyone acting on your behalf, whether the cause is inadvertent or


15.6. We will accept liability to make good defective workmanship on our services at no cost to

You for any such defects notified to Us up to and including a period of 90 days from

completion of the job, and We will use all our endeavours to undertake such remedy


16. Indemnity

16.1. Where We do anything for You on your premises (or premises under your control), You

agree to indemnify Us and keep Us indemnified against any loss, damage claim or expense

arising out of the physical injury of or death of any of our staff arising in any way from our

performance of The Agreement and arising by reason of the provision of defective


equipment, or your failure to provide a safe system of work or otherwise by reason of any

negligent act or default on your part or on the part of your servants or agents or other person

on your premises.

17. Assignment
17.1. Except as is specifically referred to in The Agreement, neither You nor Us may assign the

benefit or the obligations of any part of The Agreement without the written consent of the

other party.

18. Notices

18.1. Where any notice is required to be given under The Agreement (where the word “notify” is

used it means “to give notice”), it is validly given if it is in written form and sent by fax, email

or prepaid first-class or airmail post to the correct fax number, email address or postal

address of the relevant party as contained on the quotation or prior correspondence, or

subsequently notified to the other party. Where sent by fax, the notice is deemed to have

arrived immediately upon sending. If sent by email, the notice is deemed to have arrived 24

hours after it was sent (unless within those 24 hours the sender has been sent an email

saying that the notice has not been delivered). If sent by post, the notice is deemed to have

arrived on the third working day after the day on which it was sent (if sent to an address

within the UK), the fifth working day (if sent to an address within the EC) or on the seventh

working day (anywhere else in the world) (unless in each case within that period it was

returned as undelivered).

19. Confidentiality

19.1. You may have or obtain confidential information (which includes but is not limited to

information relating to our products, planned products and details of our marketing, support

and internal structures and similar information relating to our suppliers or related products).

You agree that You will use confidential information solely for the purposes of The

Agreement and for evaluating future products or services supplied by Us, and that you shall

not disclose, whether directly or indirectly, to any person any confidential information unless

the disclosure is required to carry out The Agreement. Before You make any disclosure to

another person, You must obtain from them a binding commitment to keep that information

confidential. That commitment must be at least as effective as this obligation is on You. You

shall not make any copies of a record in any way or part with Possession of any confidential

information upon termination of The Agreement for any reason You shall cease to use

(except as expressly altered in The Agreement) and shall forthwith deliver up to Us or

destroy, any document in your possession or control containing or recording any confidential


19.2. The clause above shall not prevent you from disclosing or using any information

19.2.1. which is public or becomes public through no fault of your own or of those to whom

You have entrusted it;

19.2.2. or to the extent permitted by law.

19.3. We agree to be bound by the obligations contained in the above clauses 20.1 and 20.2

likewise in relation to any confidential information which You may give Us.

20. Staff Recruitment

20.1. Where You decide to recruit any of our staff on a permanent or contract basis, You shall pay

Us a fee equivalent to six months of their salary & benefits with Us at the time of recruitment

or start date, whichever is the later, by way of a recruitment fee.

20.2. This fee shall apply where the start date is any day between the first day upon which We do

business with You, up to and including six months after the termination of any contract

between You and Us.

21. Termination on Insolvency

21.1. If, in our reasonable opinion, it appears that You will be unable to meet the payment terms

We have agreed We may terminate The Agreement immediately without notice, in which

case We shall no longer be under any obligation to do any work for You under it, and You

immediately become liable to pay Us all sums which you owe Us (whether or not under The

Agreement and whether or not they have become due). In addition, You will be liable to pay

Us a reasonable sum representing the work We have done up to the date of termination,

which shall be calculated to include the loss of anticipated profit for the whole of The


21.2. For the avoidance of doubt, it shall be reasonable for Us to terminate under clause 22.1

above if any of the following occurs:



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21.2.1. the presentation of a bankruptcy or winding-up petition against You;

21.2.2. the appointment of a manager, receiver or administrator over all or any part of your


21.2.3. the commencement of any winding-up process (other than for the purposes of

reconstruction or amalgamation);

21.2.4. the entry into or proposal of any form of arrangement or composition with your

creditors; or

21.2.5. anything analogous to the above sub-sub-clauses in any jurisdiction.

22. Law

22.1. This agreement is subject in all respects to English Law

23. Waiver

23.1. If We fail to rely on our strict legal rights under The Agreement, that shall not prevent Us

from relying on those rights at any time in the future.

24. Disputes

24.1. If any dispute or grievance arises between Us and You out of The Agreement, before taking

any further action, both parties agree that it will be discussed by staff members of each party

who are most closely involved with the running of The Agreement. If that does not produce a

resolution, the problem will be escalated to the respective superiors of each staff member

respectively, until the problem is dealt with. Only if the respective heads of each party cannot

reach agreement on the dispute will the matter be taken to the next stage as set out in

clause 24.2.

24.2. Should the escalation mechanism set out in 24.1 above fail to be effective, before taking any

other action both parties agree to submit in good faith to a mediation procedure administered

by ADR Group of Bristol, or, failing that, such other similar organisation as the President for

the time being of the Law Society of England and Wales shall nominate. Unless the parties

agree otherwise, the costs of the mediation shall be borne equally by both of the parties.

25. Third Party Rights

The Contracts (Rights of Third Parties) Act 1999 does not apply so as to give to a person who is not a

party to The Agreement a right under it.

Bell Communications Essex Ltd.

The Acorns, Turpins Lane, Kirby Cross, Frinton on Sea, CO13 0PB


Bell Communications ( Essex ) Ltd is Registered in England and Wales No. 8715091